Returns and Refunds Policy

Returns and Refunds Policy for CustomWave Tees LLC

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail contact@customwavetees.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging
• The goods are unused and unwashed
• The goods have all original tags attached
• The goods are in the same condition as when received

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Gift cards or promotional items
• Items marked as "Final Sale" or "Clearance"

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

How to Initiate a Return:

To initiate a return, please follow these steps:

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Please return goods to:

Refund Process:

Once we receive your returned item and verify its condition, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Refunds are typically processed within 5-7 business days after we receive the returned items, but it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. We do not process direct exchanges, but this allows us to get your new items to you as quickly as possible.

If the item you want is out of stock, we will issue a refund for the returned item.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at contact@customwavetees.com or call +1 307 999 4551.

Please provide:

• Your order number
• Description of the defect or damage
• Clear photos of the defective or damaged area

We will arrange for a replacement or issue a full refund, including return shipping costs, at our discretion.

Wrong Items Sent:

If you receive the wrong items, please contact us immediately. We will arrange for the correct items to be sent to you at no additional cost, and we will provide instructions for returning the wrong items.

Return Shipping Costs:

• Customer Returns: You are responsible for return shipping costs unless the item is defective or we sent the wrong item.
• Defective Items: We will provide a prepaid return shipping label for defective items.
• Wrong Items: We will provide a prepaid return shipping label for items we sent in error.

Store Credit:

If you prefer, you may choose to receive store credit instead of a refund. Store credit will be issued for the full amount of the returned item and can be used for future purchases on our website.

Sale and Clearance Items:

Items marked as "Final Sale" or "Clearance" cannot be returned or exchanged unless they are defective or damaged. Please carefully review your order before completing your purchase.

Gift Returns:

If you received a gift and wish to return it, please contact us with the gift giver's information or order number. We can process the refund as store credit or issue a refund to the original purchaser.

International Returns:

International returns may be subject to additional processing time and shipping costs. Please contact us for specific instructions regarding international returns.

Policy Exceptions:

We reserve the right to make exceptions to this policy on a case-by-case basis. If you have special circumstances, please contact our customer service team to discuss your situation.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@customwavetees.com or by calling +1 307 999 4551.

Policy Updates:

We reserve the right to update this returns and refunds policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.